Privacy Policy

Knoxx Innovations Pty Ltd respects the privacy of the people and businesses we work with. This Privacy Policy explains how we collect, use, hold and disclose personal information provided through our website and in connection with enquiries and product-development projects.

For privacy enquiries, contact us at corporate@knoxxinnovations.com.

When you contact Knoxx Innovations or submit a project brief, we may collect information such as your name, company, business email address, telephone number, country or region and information you provide about the product, process or development requirement you would like us to consider.

We may also collect information you provide in later correspondence, meetings or project discussions.

Our public website forms are not intended for confidential formulations, recipes or proprietary process information. Sensitive technical information should only be shared after the appropriate confidentiality arrangements are in place.

We generally collect personal information directly from you when you submit a website form, email us, speak with our team or work with us on a development project.

Information may be held in secure business systems used by Knoxx Innovations and by service providers that support our website, communications and business operations.

We take reasonable technical and organisational steps to protect personal information against misuse, loss, unauthorised access, modification or disclosure.

We do not sell personal information.

If we send direct marketing communications, we will do so in accordance with applicable law and provide a simple way to opt out.

Personal information may be shared, where reasonably necessary, with authorised Knoxx Innovations personnel and with service providers, professional advisers, development specialists or manufacturing partners assisting us with our business or a customer project.

Customer and project information is handled on a need-to-know basis. Where technical or commercially sensitive information is involved, appropriate confidentiality arrangements should be in place before that information is shared.

Knoxx Innovations operates development activities in Australia and India. Where relevant to an enquiry or project, personal information may be accessed by authorised personnel supporting our operations in those locations.

Where personal information is disclosed outside Australia, we take reasonable steps appropriate to the circumstances to protect that information and to ensure it is handled consistently with applicable privacy requirements.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, for our legitimate business requirements, or where retention is required by law. When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate.

You may ask us to provide access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

Please contact corporate@knoxxinnovations.com. We may need to verify your identity before responding to a request.

If you have a question or concern about how Knoxx Innovations has handled your personal information, please contact:

Please provide enough information for us to understand and investigate your concern. We will consider the matter and respond within a reasonable period.

Where the Australian Privacy Act applies and you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.